Terms and conditions
Northwoods Santa, LLC (also referred to going forward as NWS) was incorporated to provide holiday entertainment and to further the Spirit of Christmas.
Acceptance of Terms and Conditions
By accessing and using the services and products offered by NWS, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
Information From You
We collect some information directly from you when you voluntarily provide it to us. For example, NWS may need to collect contact information such as your name, address, telephone number, email address. We may also request family names, ages, and other information related to providing a successful Santa visit, or the fulfillment of a request for a Letter from Santa and/or a personalized Santa’s Nice List Certificate.
Transaction Information: such as credit or debit card information, address and other information related to a billing or payment transaction, including things like information submitted to schedule an appointment and register for appointment reminders.
Client Services/Customer Care/Technical Assistance and Other Inquiries: such as, questions or comments you submit through online forms or via email. For instance, if you contact us by phone, we may record the conversation and or keep summaries or notes of the call.
NWS collects other information online automatically when you visit our websites. This can include things like: Device Information: including your IP address, browser types, operating system, device types and device IDs or advertising identifiers.
Usage Information: such as your browsing activity while on our websites or applications, what pages you visit and what you click, forms you complete or start to complete, search terms you use, whether you open emails and interact with content, access times, error logs and similar information.
At no time will NWS store or maintain your information on our website other than customer feedback statements to which you have consented to public posting by sending them to us.
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important to NWS. For that reason, to the extent possible, we never collect or maintain information on our site from those we actually know are under 13 years of age. Our website is not designed to attract or engage anyone under 13. A parent, grandparent, or legal guardian holds responsibility for providing any requested information as part of NWS’s provision of holiday entertainment or products. Any information used to provide a full Santa experience to children under the age of 13 is provided with the full knowledge and consent of parent(s), grandparent(s), or legal guardian(s).
This site and its components are offered for informational and entertainment purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
The Site and its original content, features, logo, trademarks, and functionality are owned by NWS and are protected by international copyright, trademark, patent, trade secret, and other applicable intellectual property or proprietary rights laws.
NWS accepts payment for services and products via Square. We accept Visa, Mastercard, Discover, and American Express. NWS accepts payment via Venmo. We accept corporate and personal checks for visits only with the following caveat: any customer whose check is returned for non-sufficient funds will forfeit the right to a visit and be assessed a fee equal to the returned check fee charged to NWS.
In keeping with the practice that Santa does not take payment/transact business in front of families, especially children, all in-person home visits must be paid in full at least 24 hours prior to the scheduled visit. Failure to complete full payment is cause to forfeit the visit and all fees. Corporate visits may be paid via corporate check. In this case, a deposit for fifty-percent of the total cost of the visit must be received at least 24 hours prior to the visit. The same forfeiture policy as for in-person home visits applies to corporate visits.
All sales of Letters from Santa and Santa’s Nice List Certificates are final. If by chance, a spelling mistake occurs, a replacement document will be produced and mailed at no additional cost.
SHIPPING/RECEIVING AND LATE DELIVERY POLICY
Unless required due to special circumstances all Letters from Santa and Santa’s Nice List Certificates will be shipped via the United States Postal Service. A confirmation email will be sent to the customer alerting them to the fact that their item or items are posted. Once posted (in the mail), it is not the responsibility of NWS to track or guarantee a specific delivery date/time.
NOTICE OF AGREEMENT
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
Also, by using the services of NWS, you are giving your full consent to allow NWS to use, publish, and own any images or recordings (audio/video) obtained by NWS in the provision of goods and services. Furthermore, when offering feedback of your experience, you further consent to give NWS full rights to publish on their website this feedback or to exclude it at their will.
NOTIFICATION OF CHANGES
Your Direct Line to the North Pole is Right Here!
Make every moment magical with a visit from Northwoods Santa. Don’t wait long though - his elves are already busy filling his calendar with visits galore!Contact Santa